mHelpDesk is a field service solution that works to organize and manage service requests, billing, reports and customer relationships. This system has been around since 2007 and currently helps over 13,000 businesses manage all aspects of their field service business from a single, centralized system.
mHelpDesk has multiple features to support a field service-oriented business, including integration with QuickBooks for accounting (and offline mode, which allows technicians to continue using the software in areas without internet or cell reception).
Since it’s entirely web-based, mHelpDesk is accessible on any mobile device with internet access. This allows field techs to access all the necessary information about a job right from their mobile device, saving time and eliminating the need to call back to the main office. mHelpDesk also provides complete visibility into staff schedules, helping to dispatch and alert field employees.
Work orders are customizable, allowing organizations to create work order templates that make sense for their business. The system also integrates with any unique company website, providing fully functional widgets, forms and login boxes.