XSellco Fusion is help desk software for e-commerce sellers that supports multichannel marketplaces. It allows users to manage large volumes of customer support requests from their site alongside other online stores, such as Amazon, Shopify, Etsy, eBay and more.
by InvGate SRL
InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support, self service knowledge management, and more. The system is compatible on Mac, Windows, and iPad (or other tablets), and can be purchased outright as an on-premise option, or SaaS, with an annual reoccurring fee. Businesses in nearly any industry and of any size can use InvGate; it is both scalable and customizable depending on the unique needs of the company.
Freshservice comes with an array of useful features including a robust ticketing system, self-service portal and knowledge-base, in addition to it's ITIL-ready components viz., Asset Management, Incident Management, Problem Management, Change Management & Release Management.