Customer Relationship Management
by MMSOFT Design
Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and control their business IT resources. The solution supports multi-deployment architecture, allowing its users to choose either on-premise deployment or hosting within the cloud.Pulseway allows managed service providers (MSPs) to view the real-time status of their system resources, monitor overall network performance and install critical updates from a central console. The platform helps with defining scripts to automatically schedule maintenance, backup, security check and other IT activities.
SendinBlue facilitates creating mobile-friendly emails using design tools. Users can schedule and automate marketing campaigns, and they can pre-test messages’ deliverability before sending campaigns. Transactional emails may be sent via SendinBlue’s SMTP service or API. Marketing and transactional SMS services are also available in most countries. The contact management feature allows for importing contacts, categorizing lists, collection forms, behavioral forms and more.
Zendesk is a complete customer support solution. Both the help desk and customer support applications are offered on a stand-alone basis and knowledge management is also included as part of the integrated suite. The system was designed to be used across a wide range of vertical markets including technology, government, media and retail, and is scalable for businesses small to large.
Because the solution is entirely Web-based, Freshdesk helps to manage multiple groups, workflows and escalation procedures. It also supports multiple products and brands and includes multi-language and multi-timezone capabilities. Its affordable monthly pricing model makes it suitable for most industries, including IT, insurance, hospitality, retail, utilities and more.
Hatchbuck includes features to help users more effectively maintain and track both prospective and existing clients. Contacts cam be imported from Outlook, Excel, and LinkedIn, while leads can be captured from the company website, blog or social media sites with a straightforward “drag and drop” form builder.Each contact has a full activity history to track communication, ensuring that salespeople are all on the same page and keeping them up to date with upcoming tasks. Tags can be added to contacts to add an additional level of organization to your database.
by SAP Digital
SAP Digital CRM allows users to track customer information and interactions. Contacts can be imported from Gmail, Microsoft Outlook or CSV files. Users can handle customer support using a built-in ticketing system.With SAP Digital CRM’s marketing automation application, users can track and qualify leads across multiple channels, and they can build email campaigns. Team members can collaborate in the system.
amoCRM offers lead scoring and nurturing, email integration and sales analytics. amoCRM supports custom field creation; unique tags allow users to organize deals and contacts. Existing customers can be uploaded from contact databases, such as Outlook and Gmail. Follow up tasks keep users up-to-date on meetings, calls and emails, and are attached to the lead or contact cards. amoCRM delivers full visibility of the sales pipeline and can be broken out based on lead count, revenue, sales rep or tags.
The ProsperWorks solution includes email integration, opportunity management and lead tracking among its features. Customer data is saved automatically, and the system independently searches online to find relevant data. Every file that is sent via email is immediately stored in a contact’s portfolio, and the system profiles each interaction so users know how recently they have contacted each customer.
NetSuite Distribution is truly a fully-integrated software suite and has modules for all the business activities of distributors. This means accounting and inventory management is both organized and accurate and is integrated with CRM, customer self-service, order processing, and e-commerce functionality. To help users make sense of this data, NetSuite provides various dashboards to help specific users organize the exact information they need to make quick decisions.This integration and information presentation results in a powerful tool that distributors can use to make accurate demand, expense, and sales de
by Zoho Books
Zoho Books is a Web-based accounting solution suitable for small organizations. It features contact management, invoices, expenses, sales and purchase orders, project time tracking and inventory management.Zoho Books also comes with automatic bank feeds, collaborative client portal, accounting and taxing, online payments, invoice templates and analytical reports.