Call Monitoring
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inContact offers various call routing features, including IVR, CTI and ACD, as well as the workforce optimization capabilities: eLearning, Hiring and WFM, just to name a few. It offers rapid implementation with cloud-based solutions.

ChaseData Call Center software offers web-based, standalone call center functionality with customer service and support built into the software. It’s designed for outbound, inbound, and blended call center teams.

PureCloud Engage

by Genesys | Interactive Intelligence

PureCloud Engage, created by Interactive Intelligence, is a call center solution for businesses of any size and in any industry. Among its modules are Automatic Call Distribution, Interactive Voice Response, Computer Telephony Integration, Auto Dialer, a mobile call center app, PBX, and more. The system can be deployed either locally on a server, or in the cloud, where sensitive company data can be stored securely and updated in real-time.

It offers IVR with speech recognition, multi-channel ACD, predictive dialer and customer relationship management (CRM) integrations. It also features integrated workforce optimization capabilities and built-in call recording, agent scripting and quality monitoring components.

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